MenuPoint - guest ordering for hotels and resorts

A guest at the pool, on the beach, at a table or in their room opens MenuPoint, picks from the menu and orders. The order reaches staff right away, and the guest gets a text message at each stage until it arrives, so no one is left wondering where their order is. Guests can also call a server or ask for the bill from their phone. It's self-explanatory for guests, staff and managers, and getting the back of house started is quick and easy.

MenuPoint on a phone: the menu for Lava's at Sheraton Kauai, with photo tiles for salads and sandwiches, small plates, sweet treats, spirits, beer, wine and non-alcoholic drinks.

A list of drinks with a price beside each, and one drink opened to show its ingredients and a quantity selector.

Aerial photo of a resort's pool, gardens and rooftops beside the ocean. — Guests tap where they're sitting on an aerial photo of the pool or beach, so the resort doesn't need to put out chair or area numbers. Staff see exactly where to bring the order, or guests can choose to pick it up.

Aerial photo of a large resort pool area between hotel towers. — Guests tap where they're sitting on an aerial photo of the pool or beach, so the resort doesn't need to put out chair or area numbers. Staff see exactly where to bring the order, or guests can choose to pick it up.

Proven at resorts and hotels

Hotels and resorts that have used MenuPoint include Sheraton Kauai, Kauai Beach Resort, Renaissance Long Beach, Sheraton Park Hotel at the Anaheim Resort, the Westin Maui, the Westin Ka'anapali Ocean Resort Villas and Marriott LAX, among others.

Tripled

At the Westin Maui, poolside order volume tripled, with over 200 guests using MenuPoint every week.

Over 800%

At Kauai Beach Resort, MenuPoint delivered a return on investment of over 800%, with over 600 orders placed.

$43

At the Sheraton Park Hotel at the Anaheim Resort, room-service orders through MenuPoint averaged $43, and staff responded in 6 minutes on average.

“The best app on the market for ordering food & beverage poolside and for in-room dining.”
Jacob Vogelgesang, Director of Food & Beverage, Sheraton Kauai

“We can overcome the language barrier, limited staffing, last minute menu changes AND exceed guest satisfaction all in one go.”
Ian Gee, General Manager, Sheraton Park Hotel at the Anaheim Resort

What it does for a hotel

Takes orders from lounge chairs and rooms, so staff aren't walking the pool deck to collect them and guests aren't calling the front desk.
Takes the pressure off room service. Guests order ahead from their phones and choose a delivery time instead of calling, which frees the back of house from a stream of phone orders and makes orders more accurate.
Fits the way resorts already bill. Most charge orders to the room, matching the room number to the guest's name and phone number entered with the order. Guests can also pay in the app by card or Apple Pay, with a tip.
Runs on guests' own phones, with no connection to the point-of-sale system to build.
One property can run several outlets, such as a pool bar, a beach bar and in-room dining, each with its own menu.
Managers change menus and prices at any time, switch items off when they run out, show items only at set times such as happy hour, and send offers to guests who were recently on property.
Turns happy guests into reviews. After a quick order, happy guests are pointed to the hotel's TripAdvisor, Yelp or Facebook page to leave one, and each new positive review is worth a lot to a resort. Unhappy guests send their feedback privately instead.
Weekly and monthly email reports show orders, revenue, average response time and top items.
It can carry a hotel group's or a partner's own brand, logo and web address in place of MenuPoint's.

MenuPoint works anywhere guests want to order without leaving their seat, including restaurants, bars, sports venues and bowling alleys.

Guests order food and drinks from their own phones, wherever they are on the property.

Proven at resorts and hotels

What it does for a hotel